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Posted Mar 13, 2018

Martinsburg, WV - Macy’s Logistics: Vice President of Operations


Martinsburg, WV


MLO - West Virginia


Distribution Centers » Direct to Consumer/Fulfillment



Requisition ID


Job Overview:
Oversee the day-to-day fulfillment operations, supporting the Facility VP with the short and long term tactical/operations planning to ensure productivity goals and objectives are achieved.
Key Accountabilities:    
  • Provide leadership to achieve company profit objectives and customer service goals by optimizing fulfillment operations' productivity/throughput levels, work scheduling and processing.
  • Responsible for ensuring departments meet or exceed performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan.
  • Identify, develop, and implement short and long term strategies, which enhance profitability, productivity and efficiency for each operations function.
  • Manage and develop the team toward individual growth and performance excellence and conduct performance reviews.
  • Continually analyze work processes to identify optimization opportunities and implement process improvements.
  • Develop metrics and maintain procedures to ensure customer service satisfaction levels are attained while, fostering a work culture that is successful and committed to superior customer service.
  • Facilitate budget preparation and execution with entire operation to ensure control resources utilization.
  • Review analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
  • Plan, execute and manage the annual physical inventories with finance department, to reconcile the physical counts for posting inventory and documenting final results.
  • Maintain a high level of inventory accuracy and shortage control through enforcement of proper procedures and company policies.
  • Ensure consistent, thorough and timely communication to subordinates, peers and senior management.
  • Provide a safe work environment for staff; develops and enforces safe/smart work practices and ensure compliance with AOSE and safety program.
Skill Summary:        
  • Bachelor's degree in Distribution, Supply Chain, Logistics or a related field. Master's degree preferred.
  • In depth knowledge of e-commerce and fulfillment operations, including; experience with high transaction operations and excellent skill in areas of supply chain logistics, and inventory management, with an emphasis on customer service.
  • Accountability for an entire distribution facility (fulfillment preferred).
  • Effective decision making ability in a fast paced environment.
  • Ability to stay ahead of the curve by finding new ways to satisfy customers.
  • High-level understanding of Six Sigma process improvement methodology.
  • Proven operations leadership skills including leading a team with a clear vision and strategy, results-orientation, change catalyst, and developing people.
  • Facility start-up experience strongly preferred.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.