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Posted Dec 18, 2018

Macy’s Boston Downtown Crossing, Boston, MA: Assistant Visual Supervisor

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City/State

Boston, MA

Location

Boston - Downtown

Category

Stores » Sales/Retail

Schedule

Full-Time

Requisition ID

710132949

Love being around people and making them happy? Good at finding just the right thing to complete an outfit? As part of our sales team, you’ll do just that, bringing the Magic of Macy’s to life for our customers. Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service. ... More »

So if you live on the cutting edge of fashion and have a keen eye for design, why not put that expertise to work on the sales floor? Join our team of problem solvers and doers: Apply today!

Overview:
 

As an Assistant Visual Supervisor, you will support our My Macy’s Initiatives, Omni Channel Strategies and MAGIC by assisting the Visual Manager with creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, Corporate shop concepts and prototypes. Perform other duties as assigned.

 

Essential Functions:
 
Sales
  • Partner with Visual Manager on utilization of Black Box Report process; implement action plans focused on deficient areas by partnering with Store Manager and Merchandise Team Manager
  • Identify best sellers and key items; communicate merchandise needs to optimize the My Macy’s process
  • Ensure accuracy of promotional presentation, merchandise placement of key items and seasonal fashion trend statements and sales and event set-up
  • Communicate all merchandising directives to store team
  • Assist with merchandise placement and sales promotion set up
  • Coordinate selling floor fixture/merchandise moves with Merchandise Team Manager
  • Ensure key items and seasonal fashion trend statements are accurately displayed within Company guidelines
  • Establish high level of shortage awareness and effectiveness; work with Visual Manager to ensure that all policies and procedures are thoroughly understood by team
Customer
  • In Partnership with Visual Manager, train store management, visual and support teams on merchandising standards, proper fixture utilization and techniques 
  • Role model exemplary service, lead visual team to provide an outstanding shopping experience 
  • Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment through maintaining accessibility standards 
  • Clearly communicate Company, store, and departmental objectives to visual team
People
  • Assist with the recruitment and selection of qualified visual Associates 
  • Create a positive, inclusive work environment focusing on internal and external customer service and safety 
  • Partner with Visual Manager to address Associate concerns in a reasonable and fair manner consistent with the values expected by the Company
  • Advise Visual Manager on administration of Responsibility Based Performance 
  • Provide input in to performance evaluations, ensuring Associates participate in the development of individual performance improvement plans 
  • Advise Visual Manager on administration of Responsibility Based Performance 
  • Make recommendations to Visual Manager on Associate promotion, advancement, talent development and termination 
  • Regular, dependable attendance & punctuality
Qualifications:
Education/Experience:
  • Bachelor’s degree preferred. A minimum of 1-3 years of visual merchandising and display experience. Art, design or creative background. Current knowledge of Ready-to-wear, Men’s and Home fashions

Communication Skills:

  • Ability to read, write, and interpret instructional documents such as reports and procedure manuals. Excellent written and verbal communication skills.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division.

Reasoning Ability:

  • Must be able to work independently with minimal supervision.

Physical Demands:

  • This position involves regular walking, standing, hearing, and talking. May occasionally involve stooping, kneeling, or crouching. Involves close vision, color vision, depth perception, and focus adjustment.

Other skills:

  • Strong leadership profile and excellent negotiation skills. Ability to create three-dimensional visual merchandise displays. Strong organizational, planning, prioritizing and interpersonal skills. Strong customer service orientation. Ability to work with all levels of store management.

Work Hours:

  • Ability to work a flexible schedule based on department and store/company needs.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.