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Visual Security Officer

The Visual Security Officer's primary responsibility is to deter theft, communicate suspicious activity to the Loss Prevention Department, maintain a safe business environment, and provide strong customer service.  The VSO is primarily stationed at the customer entrances and monitors customer traffic entering and exiting the store.


  • Monitor customer traffic entering and exiting the store
  • Communicate all suspicious activity to the Loss Prevention
  • Department to prevent potential theft
  • Responsible for reacting to alarm conditions at the doors should the EAS (Electronic Article Surveillance) system activate
  • Provide strong customer service by ensuring that customers do not leave with an EAS tag on their purchases
  • Monitor high shortage areas such as receiving and jewelry as needed
  • May perform audit functions in high shortage areas
  • Use two-way communication devices to maintain contact with Store Detectives to ensure store safety
  • Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Loss Prevention Manager
  • Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
  • Works on special assignments, investigations, and surveillance as directed by Store Loss Prevention Manager
  • Maintain a safe business environment
  • Perform other duties as assigned 



  • High School Diploma or equivalent. 
  • Some college is desirable. 
  • Completion of Store Agent Training program required upon assignment to position.      

Communication Skills

  • Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, reports and procedure manuals. 
  • Ability to communicate with peers, store staff, police, and customers. 
  • Must be able to speak effectively before groups of customers or employees of an organization.

Mathematical Skills

  • Basic math functions such as addition, subtraction, multiplication, and division. 
  • Able to use a calculator. 
  • Able to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

  • Must be able to use judgment and apply common sense when carrying out instructions furnished in written, oral, or diagram form. 
  • Able to deal with problems involving several concrete variables in standardized situations.

Physical Demands

  • This position requires regular walki, standing, hearing, and talking. 
  • Extended periods of sitting are also required. 
  • Some kneeling, stooping, crouching, or crawling may be required. 
  • Must be able to move and/or lift at least 30 lbs. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
  • Ability to use restraints in an apprehension. 
  • Ability to sustain long periods of time enclosed in surveillance areas.

Other Skills

  • Must be able to operate cameras and other surveillance equipment. 
  • Ability to think and act clearly in possible stressful and hostile situations.

Work Hours

  • Ability to work a flexible schedule based on department and company needs. 

Working Conditions

  • This position is exposed to potentially hazardous, stressful, and hostile situations. 
  • Reasonable accommodations have been made to enable individuals with disabilities to perform essential job functions. 
  • Work generally occurs in a retail store environment with moderate temperature and noise level.

This job overview is not all inclusive.  In addition, Macy’s, Inc. reserves the right to amend this job overview at any time.  Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.  Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.