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Retail Sales Associate

The Retail Sales Associate is responsible for providing a shopping experience that will make the customer feel welcome and comfortable though outstanding customer service, meeting hourly sales and loyalty goals on a personal and departmental basis, and demonstrating superior product knowledge to customers.  


  • Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
  • Handle all returns courteously and professionally
  • Determine customer needs based on personal features and other customer preference related factors
  • Demonstrate knowledge of store products and services to build sales and minimize returns
  • Suggest additional merchandise to compliment customer selection
  • Offer to call other locations if merchandise is unavailable within store
  • Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience
  • Reinforce customer’s selection and package merchandise with care
  • Invite customers to come back and thank them by name whenever possible
  • Responsible for achieving personal sales goals and Star Reward goals
  • Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores
  • Be knowledgeable of and perform sales support functions related to point of sale procedures
  • Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
  • Be aware of current promotional events and sales
  • Maintain good housekeeping standards
  • Adhere to Loss Prevention and inventory control and compliance procedures
  • Perform other duties as needed
  • Regular, dependable attendance and punctuality 



  • No specific educational accomplishment is required.  
  • No experience is required.

Communication Skills

  • Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
  • Ability to effectively communicate with customers, peers, and management.  
  • Able to communicate on the telephone with proper etiquette.

Mathematical Skills

  • Basic math functions such as addition, subtraction, multiplication, and division.  
  • Able to use a calculator. 
  • Must be able to calculate percentages and ratios.  
  • Must be able to make change using American monetary units.

Reasoning Ability

  • Must be able to work independently with minimal supervision.

Physical Demands

  • This position requires constant moving, talking, hearing, reaching, and standing.  
  • Must be able to stand for at least two consecutive hours.  
  • Must be able to lift at least 30 lbs.
  • May occasionally be required to stoop, kneel, crouch, and climb ladders.  
  • Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills

  • Must be able to function as part of a team.  
  • Possess a strong sense of urgency.  
  • Must enjoy meeting and interacting with customers.
  • Possess a thirst for learning.

Work Hours

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.  .

This job overview is not all inclusive.  In addition, Macy’s, Inc. reserves the right to amend this job overview at any time.  Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.  Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.