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Cosmetic Sales Associate

The Cosmetic Sales Associate is responsible for providing professional service to customers by selling and demonstrating cosmetics and related items, as well as contributing to the success contributing to the success of the department. The associate is also responsible for fulfillment and performing other duties as necessary.

ESSENTIAL FUNCTIONS:

  • Be proficient in Point of Sale and Mobile Point of Sale systems including Search and Send, My Client and More@ Macy’s tablet app
  • Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
  • Provide an exceptional customer experience by ensuring the customer is always the priority
  • Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
  • Handle all returns courteously and professionally
  • Sell cosmetics and related merchandise according to customer service techniques and professional selling skills
  • Determine customer needs based on personal features and other customer preference related factors
  • Explain and demonstrate use of cosmetics through actual application
  • Use clientele program to maintain customer profile and contact information to increase personal sales
  • Be knowledgeable of and perform sales support functions related to POS procedures
  • Alert Cosmetics Counter Manager or Cosmetics Sales Manager of inventory and other inaccuracies
  • Attend product training classes and seminars and participate in pre-selling events to maximize sales
  • Ensure proper presentation, organization, storing, and replenishment of stock
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
  • Ensure work area is free from hazards and work in a safe manner
  • Adhere to Asset Protection and inventory control and compliance procedures
  • Be in compliance with all hygiene standards
  • Be on standby in case business volume should require additional Cosmetics assistance
  • Perform other duties as necessary
  • Follows shortage programs and procedures 
  • Perform these functions in an efficient manner, as directed by the Supervisor 
  • Regular, dependable attendance and punctuality

QUALIFICATIONS:

Education/Experience:   No specific educational accomplishments are required.  Previous selling experience is preferred.

Communication Skills:  Excellent written and  verbal communication skills.  Ability to interpret instructional documents such as safety  rules, operating and maintenance instructions, and procedure manuals. 

Mathematical Skills:  Basic math functions such as addition, subtraction, multiplication, and division.  Able to use a calculator. 

Reasoning Ability:  Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:This position involves constant moving and standing.  Involves standing for at least two consecutive hours.  Involves lifting at least 30 lbs.  May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.  May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:  Superior organizational and time management skills.  Must be able to multi-task in a fast-paced environment.  Must be able to build relationships and influence others.  Must be flexible in regards to hours worked. Ability to collaborate and function as a member of a team.  Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:  Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.