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Cosmetic Beauty Advisor:

The Cosmetic Beauty Advisor is responsible for providing professional service to customers by selling and demonstrating cosmetics and related items, as well as contributing to the success of the department. The associate is also responsible for fulfillment and performing other duties as necessary. 

ESSENTIAL FUNCTIONS

  • Be proficient in point of sale and mobile point of sales systems including Search and Send, My Client and More @ Macy’s tablet app
  • Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
  • Provide an exceptional customer experience by ensuring the customer is always the priority
  • Drive top line sales by consistently demonstrating exceptional Selling Skills 
  • Acknowledge customers in a friendly and helpful manner upon their entry into the area
  • Handle all returns courteously and professionally
  • Sell cosmetics and related merchandise according to customer service techniques and professional selling skills
  • Determine customer needs based on personal features and other customer preference related factors
  • Explain and demonstrate use of cosmetics through actual application
  • Use My Client program to maintain customer profile and contact information to increase personal sales
  • Be knowledgeable of and perform sales support functions related to point of sale procedures
  • Alert Cosmetic Counter Manager or Cosmetic Sales Manager of inventory and other inaccuracies
  • Attend product training classes and seminars
  • Ensure proper presentation, organization, storing, and replenishment of stock
  • Participate in pre-selling and sales driving events to maximize sales
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
  • Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events
  • Develop a repeat-business customer base in order to regularly communicate: upcoming events, new merchandise receipts and product replenishment to increase incremental sales
  • Participate in physical inventory process
  • Demonstrate a professional, can-do attitude
  • Maintain high customer readiness standards: deliver a clean, neat and easy-to-shop store environment
  • Adhere to Asset Protection and inventory control and compliance procedures 
  • Perform other duties as necessary
  • Perform these functions in an efficient manner, as directed by the Supervisor
  • Regular, dependable attendance and punctuality

QUALIFICATIONS

Education/Experience 

  • High School degree or equivalent required 
  • Previous selling experience is required, preferably in cosmetics

Communication Skills

  • Excellent written and verbal communication skills  
  • Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals

Mathematical Skills

  • Basic math functions such as addition, subtraction, multiplication, and division 
  • Ability to use a calculator
  • Ability to make change in American monetary units

Reasoning Ability

  • Self-starter, able to work independently and as part of a team and must have good time management skills

Physical Demands

  • This position involves constant moving and standing  
  • Involves standing for at least two consecutive hours 
  • Involves lifting at least 30 lbs.  
  • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders  
  • May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment

Other Skills

  • Superior organizational and time management skills 
  • Must be able to multi-task in a fast-paced environment 
  • Must be able to build relationships and influence others  
  • Must possess a thirst for knowledge 
  • Ability to collaborate and function as a member of a team  
  • Must possess a strong sense of urgency
  • Should be comfortable with the use of computers and frequent use of radio frequency (RF) equipment

Work Hours

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

This job description is not all inclusive.  Additionally, Macy's reserves the right to amend this job description at any time.  Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.  Macy's, Inc. - including Macy's and Bloomingdale's - will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of SFPC Art. 49 and LA MC ch.XVIII Art. 9.