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Cosmetics Associate

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You will have the opportunity to help others look their best every day with a role in Macy’s Cosmetics Department. You’ll make one-on-one connections with customers to learn their sense of beauty and style, develop your artistic side though customer consultation and make-up and product application, and attain a sense of accomplishment when your selling skills combine with your passion for beauty to reach personal and team sales goals. Previous cosmetics experience is nice to have, but it is not required to begin a career in beauty at Macy’s.

Seasonal associates perform the same tasks and functions as a regular associate in the same role, but for a temporary period of time, typically through December 26, although some positions may work a few weeks longer.

There are two key Cosmetic Department roles:
Cosmetic Beauty Advisor and Cosmetic Counter Manager

Cosmetic Beauty Advisor Essential Functions

  • Initiate service consultations to determine the customer’s preferences and buying/service needs; explain and demonstrate use of cosmetics through actual application
  • Partner with Sales Manager and Counter Manager to identify business driving opportunities and stock needs
  • Develop a repeat-business customer base in order to regularly communicate: upcoming events, new merchandise receipts and product replenishment to increase incremental sales
  • Provide an exceptional customer experience by ensuring the customer is always the priority
  • Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice
  • Attend product training classes and seminars
  • Achieve Scorecard and counter goals
  • Participate in pre-selling and sales driving events as well as processing of new receipts, damages, testers, and return to vendors (RTVs) 
  • Maintain high customer readiness standards by ensuring proper presentation, organization, storing, and replenishment of stock as well as good housekeeping standards
  • Serve as Role Model/Mentor to new hires
  • Proficient in POS systems including Search and Send and My Client
  • Ensure safety and shortage prevention initiatives are executed
  • Perform other customer-facing duties as needed
  • Regular, dependable attendance and punctuality

 Cosmetic Beauty Advisor Qualifications

  • Education/Experience:  High school diploma or equivalent.  Previous cosmetic or fragrance sales experience a plus
  • Communication Skills:  Ability to read, write, and interpret labels including warnings and ingredient lists on products.  Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management
  • Mathematical Skills:  Basic math functions such as addition, subtraction, multiplication, and division.  Able to use a calculator and calculate percentages and ratios.  Must be able to make change in American monetary units
  • Reasoning Ability:  Must be able to work independently with minimal supervision
  • Physical Demands:  This position involves constant moving, talking, hearing, reaching, grabbing and also standing for at least two consecutive hours.  May occasionally involve stooping, kneeling, crouching, and climbing ladders.  Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.  Involves lifting at least 40 lbs.
  • Other Skills:  Superior organizational and time management skills.  Must be able to build relationships and influence others.  Ability to set and achieve goals.  Ability to multi-task in a fast-paced environment.  Must possess a strong sense of urgency and a thirst for knowledge.  Must be able to lead by example
  • Work Hours:  Ability to work a flexible schedule including days, nights, weekends, holidays, and sales events, based on department and store/company need

 

Cosmetic Counter Manager Essential Functions

  • Recruit, train, coach, motivate, and develop new and incumbent beauty advisors on company policies and procedures, product knowledge, and personal and department productivity goals
  • Role model expectations through initiating service consultations, sharing technique and product knowledge through actual application, and developing a repeat-business customer base
  • Sell merchandise through exceptional customer service techniques and professional selling skills to reach personal productivity goals
  • Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals
  • Communicate productivity goals, monitor associate productivity levels, and provide coaching and feedback
  • Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
  • Supervise proper presentation, organization, storing, a replenishment of stock
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) through delegation to self and staff
  • Communicate regularly with vendors, planners, and buyers regarding stock needs, customer preferences, and special events
  • Attend product training classes and seminars
  • Participate in pre-selling and sales driving events
  • Maintain high customer readiness standards by ensuring proper presentation, organization, storing, and replenishment of stock as well as good housekeeping standards
  • Proficient in POS systems including Search and Send and My Client
  • Participate in physical inventory process
  • Ensure safety and shortage prevention initiatives are executed
  • Perform other customer-facing, duties as needed
  • Regular, dependable attendance and punctuality

Cosmetic Counter Manager Qualifications 

  • Education/Experience:  High school diploma or equivalent.  A minimum of one year of previous selling experience required, preferably in Cosmetics.  Previous supervisory experience preferred
  • Communication Skills:  Ability to read, write, and interpret general business reports and labels including warnings and ingredient lists on products.  Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management
  • Mathematical Skills:  Basic math functions such as addition, subtraction, multiplication, and division.  Able to use a calculator and calculate percentages and ratios.  Must be able to make change in American monetary units
  • Reasoning Ability:  Must be able to anticipate and solve problems
  • Physical Demands:  This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours.  May occasionally involve to stooping, kneeling, crouching, and climbing ladders.  Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.  Involves lifting at least 40 lbs.
  • Other Skills:  Superior organizational and time management skills.  Must be able to build relationships and influence others.  Ability to set and achieve goals.  Ability to multi-task in a fast-paced environment.  Must possess a strong sense of urgency and a thirst for knowledge.  Must be able to lead by example
  • Work Hours:  Ability to work a flexible schedule including days, nights, weekends, holidays, and sales events, based on department and store/company needs

These job descriptions are not all inclusive. In addition, Macy's, Inc. reserves the right to amend these job descriptions at any time. Macy's Inc. is an Equal Opportunity Employer. committed to a diverse and inclusive work environment.

 

Updated Date:  1/2/14