Internet Customer Service Representative

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Home >> Career Opportunities >> Internet Customer Service Representative

The following job overview may or may not reflect an active job opening at Macy's Credit and Customer Services. Please click on the "Search Jobs" link to view active employment opportunities and submit your applicant profile online.

Job Overview:
Responding to inbound telephone calls and e-mails, Internet Customer Service representatives are responsible for resolving customer inquires regarding Internet sales, and service.

Key Accountabilities:

	Receive incoming and make outgoing calls regarding shipping and billing issues while viewing and updating shipment and account information on-line.
	Assist customers in purchasing items via the Internet.
	Research and resolve inquiries via the credit systems and other media to respond to customer requests.
	Research and respond to customer inquiries via phone, mail, and e-mail regarding Internet sales and service.

Skill Requirements:
Requirements for this position include a high school diploma or general education degree (GED), excellent customer service, problem solving, analytical, decision-making, communication, follow-up, and organizational skills. Typing and computer skills are required.

May 2009 UPDATE: Some people have recently reported receiving recruitment emails from a source using our name. The sender of the email claims to be a Macy's representative responding to a resume received for a customer service position advertised on Craigslist. The email then offers a job as an Accounts Receivable Manager (ARM) for Macy's. Be aware that this is not an email from, nor related to, Macy's and we recommend that you do not respond.
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