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About Macy's, Inc.
Home >> Career Opportunities >> Credit Customer Service Representative
 

Credit Customer Service Representative

The following job overview may or may not reflect an active job opening at Macy's Credit and Customer Services. Please click on the "Search Jobs" link to view active employment opportunities and submit your applicant profile online.

Job Overview:
Responding to inbound telephone calls, Customer Service representatives are responsible for resolving customer inquires regarding credit card billing inquiries, sales, and service using professional customer service skills.

Key Accountabilities:

bulletEffectively answer and resolve issues regarding credit card billing inquiries such as payments, returns, and sales using excellent customer service skills.
bulletEffectively answer and resolve issues regarding purchases and delivery of merchandise.

Skill Requirements:
Requirements for this position include a high school diploma or general education degree (GED), excellent customer service, problem solving, analytical, decision-making, communication, follow-up and organizational skills. Typing experience is preferred.

 
 
 
Image from Macy's Credit and Customer Services - Macy's, Inc.
 
May 2009 UPDATE: Some people have recently reported receiving recruitment emails from a source using our name.
The sender of the email claims to be a Macy's representative responding to a resume received for a customer service
position advertised on Craigslist. The email then offers a job as an Accounts Receivable Manager (ARM) for Macy's.
Be aware that this is not an email from, nor related to, Macy's and we recommend that you do not respond.



Macy's Credit and Customer Services, Inc. is an Equal Opportunity Employer.

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