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The following job overview may or may not reflect an active job opening at Macy's Credit and Customer Services. Please click on the "Search Jobs" link to view active employment opportunities and submit your applicant profile online.
Job Overview:
Responding to inbound telephone calls, Customer Service representatives are responsible for resolving customer inquires regarding credit card billing inquiries, sales, and service using professional customer service skills.
Key Accountabilities:
 | Effectively answer and resolve issues regarding credit card billing inquiries such as payments, returns, and sales using excellent customer service skills. |
| Effectively answer and resolve issues regarding purchases and delivery of merchandise. |
Skill Requirements:
Requirements for this position include a high school diploma or general education degree (GED), excellent customer service, problem solving, analytical, decision-making, communication, follow-up and organizational skills. Typing experience is preferred.
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