Get to Know Us

While Macy's, Inc.'s retail divisions ring in sales, Macy's Credit and Customer Services works behind the scenes providing customer service support to the retail divisions and their customers. Macy's Credit and Customer Services collects data, processes transactions, and profiles customer targets in order to keep those registers ringing.

Macy's Credit and Customer Services is the credit services and centralized financial and administrative support resource for all Macy's, Inc. divisions, including Bloomingdale's and the four Macy's department store divisions. Macy's Credit and Customer Services handles all projects that involve credit authorizations, new account development and processing, customer service, collections, catalog sales processing services, financial services, and payroll and benefit functions.

To both Macy's, Inc. customers and store divisions, our credit service and support is essential. For customers, proprietary credit offers convenience along with cost-saving promotions and discounts. For the stores, it is a means of tracking customer demographics and preferences in order to better satisfy consumer needs. Macy's Credit and Customer Services is the integral link that performs many business-critical functions to keep our customers happy and shopping for more!

As part of this service approach, we introduced the Star Rewards loyalty program to recognize and reward our most loyal customers. Star Rewards is a system designed to reward frequent buyers every time they use their proprietary card. This innovative program has increased customer satisfaction and loyalty to Macy's, Inc. stores, and continues to have a positive, direct impact on sales.

In addition to servicing credit card accounts and analyzing customer transactions, Macy's Credit and Customer Services manages financial and administrative systems, including centralized payroll and benefits processing for all Macy's, Inc. divisions. Since our formation in 1989, we have grown from 125 associates to more than 5,000. As our organization continues to grow in size, experience and expertise, we find that our responsibilities have also continued to expand. The last few years have seen explosive growth in Internet technology, media processing and financial services. Around each corner awaits a new and challenging opportunity for all Macy's Credit and Customer Services associates. The spirit of teamwork is pervasive and is the reason for our leadership in the industry and our success within Macy's, Inc.

Macy's Credit and Customer Services operates in four locations: Mason, OH; St. Louis, MO; Clearwater, FL; and Tempe, AZ. All four facilities provide unique, challenging and rewarding opportunities. Whether you're just starting out, making a career change, or looking to expand your horizons - Macy's Credit and Customer Services will open doors for you! While we continually look for ways to better serve Macy's, Inc.'s customers and store divisions, we are also focused on making Macy's Credit and Customer Services the best employer possible.

Some things about a company you just can't really know until you talk to people on the inside. Enter our virtual world and get a behind-the-curtain peek inside life at Macy's Credit and Customer Services. What you really want to know is simple - how do the people who live and breathe retailing and who drive our business every day think and feel about their career at Macy's Credit and Customer Services?

So we've talked to our people from throughout various job functions, requesting several of our employees to share their experiences with you. We've asked the tough questions to get to the heart of what you really want to know. And they talked, openly and candidly, about how they joined the company, how they feel about their work, and what they see in the future.

The associates you will meet in the spotlights below work in a variety of disciplines ... bring different perspectives to the table ... come from diverse backgrounds ... and have unique histories with our company. In the details, their stories are very different. But in the overall Macy's Credit and Customer Services experience, they are strikingly similar.

Here's what our people had to say ... in their own words ... about their career at Macy's Credit and Customer Services.

Click on any one of our featured employees to get their full interview.

	Stuart Vice President "As a company, we are focused on selecting the right people, motivating them to reach their goals and then rewarding them when they do it. That focus on people doesn't just affect the front-line employees, it extends to every member of management as well."
	Jackie Director "Training is one of the main reasons that I have been able to grow with the company and get where I am today. The fact that I had the opportunity to move around to different areas and learn different aspects of this business has helped me expand my knowledge and grow as a professional. What separates Macy's, Inc. from other companies are the opportunities to advance."
	Stephen Director "The training is one of the single greatest things the company has provided me. In addition to the intense on-the-job training that we all get, there are structured Macy's Credit and Customer Services Academy classes on a variety of topics."
	Joyce Human Resources Specialist "I personify the Macy's Credit and Customer Services culture. I demonstrate a positive and competitive attitude. I'm energetic; I have integrity, compassion, respect and an excellent work ethic. I believe these are all ingredients of making a difference."
	Robert HR Services Lead "When I make decisions, I try to anticipate what the consequences will be and where I want to be in the future to help me do what is best."
	Jenna Director, Credit Customer Service "I always try to maintain a positive outlook and to recognize people - recognize their accomplishments, the work they do, and recognize the hard work they are putting into the company."
	Lisa Managing Director of Credit Granting "The culture is tailored so that everyone is very comfortable with each other. We are all on a first name basis, and we work together in team settings so we all learn from each other. I am very much a team player, and I empower my management team to make decisions."
	Mike President, Macy's Credit and Customer Services "We are trying to manage a business and work toward Macy's, Inc.'s profitability, but we are never going to lose sight of how important it is to play an integral role in the community."