|
Beginning on Day 1 of employment, the training process begins.
All new hires in all types of positions are provided a comprehensive company orientation, delivered in a variety of ways - including one-on-one conversations, group classroom sessions and computer-based modules. Topics include a company overview, its mission, history and philosophies, policies and procedures, and organizational responsibilities.
All new employees are assigned a "buddy" for the first 30 days. Your buddy will guide you through day-to-day routines, offer helpful advice, answer basic questions and steer you to those who can offer more in-depth information on specific subjects.
Department store sales associates
We value sales associates as they play a critical role in serving our customers. Our training program includes a range of ongoing activities to make our sales associates as knowledgeable, efficient and successful as possible.
New sales associates can expect to spend their entire first week at work in training, followed by continuing opportunities to stay up to date.
All new sales associates are provided detailed, computer-based training on our Point of Sale register systems. This is to ensure understanding - and to prevent frustration and mistakes - when using the latest in retail technology.
You'll receive selling skills training (both in a classroom and via computer) to sharpen your technique and set appropriate expectations.
Each season, you'll be part of extensive product knowledge training in the merchandise area where you are assigned. This will include printed materials, seminars and videos.
Administrative/selling support associates
Associates in sales support positions are provided the tools they need to perform their current jobs, and prepare for others down the road.
- Job-specific training in the classroom, as well as on the job, to improve your technical abilities.
- Computer skills improvement for everyone not already proficient in programs such as Microsoft Office and Lotus Notes.
- Computer-based training on subjects such as safety.
- Access to a catalog of courses covering subjects such as project management and budgeting to improve yourself as a leader and as a professional.
Executive/Management positions
Individuals joining Macy's, Inc. in executive positions are provided a wide variety of opportunities for development in Leadership, Business Skills, Performance Through People and Professional and Career Development.
Within the first month on the job, four core courses are required - Making Choices (leadership as a business strategy), Principles of Motivation and Respect (leadership skills and principles), macysjobs 101 (how various retail functions fit together), and Diversity: The Business Case (demonstrating the value and power of diversity in our business).
A catalog of professional elective courses taught within the company is available for individuals at all levels of management.
Once a person has reached the level of Store General Manager or Division Merchandising Manager, they qualify for attendance at the award-winning The Leadership Institute, which provides advanced training in leadership skills.
| 
