"I have a lot of knowledge about my products and I am able to pass that knowledge on to my clients so they can make informed decisions about their purchases."

"I don't micromanage my staff. I let them figure things out for themselves. They also know that I am here if they need me. I'm always available to give them input and feedback."

"I am genuinely in love with my job. At the end of the day, that helps my sales. I love learning more about the products I sell through seminars. I like to learn about different selling techniques through Bloomingdale's training and by watching my co-workers. I am also interested in my clients' lives, which enables me to better serve their needs."

"This is a company that values individual contribution. Macy's, Inc. will give you the creative latitude you need to accomplish your goals. Have a vision and stay the course."

"I enjoy selling. I like our store's merchandise. We have a good product and I think our customers know that too."

"Happy associates make Macy's a happy place to shop. It starts with management and moves down to associates who, in turn, provide personal customer service. It's pride!"

"In my department, it is especially important to have a good relationship with the customer. I try and build these relationships by calling my customers often. I record their names and phone numbers and take note of what they were interested in, especially when I don't have an item that they are looking for."

"I look at each day in sales as a blank page to write on - every day is filled with new faces and personalities. Each customer enters my area with a different agenda and each one of them is interesting to me."

"A strong team is essential in creating an outstanding shopping experience… when a team is consistently working toward the best results, the customer experience is enhanced."

"I just get a thrill out of helping people and I think working here is a good fit. When I reflect on it, I don't think I could put in as much energy as I do if I didn't enjoy my job so much. It would be a chore. I have always thought of my job as fun."