How We Contribute

Fedalia: My role as an MTM is to make sure that the best shopping environment is provided for our customers. I manage a team of merchandisers that make sure that the product presentation is exciting and organized and most importantly, easy to shop, because that's what we want for our customer. And I really love the process of developing my people. I think that my largest contribution to the company is making sure that I keep the integrity of my job clear, my role clear. And being an MTM has been very rewarding to me, ensuring that the actual logistics and the shopping environment is conducive to what the customer wants.

Sandra: Being a cosmetic GSM, my role is to make sure that the customer is also provided the best service, and that we listen to the customer, and we make them feel good about themselves, and I know that that's a priority that my whole team provides for the customer is to focus on them, and make sure that they have the best experience in our store.

Vicky: And I'm also a GSM, and really with, you know, what my store manager teaches us is -empowerment, empowering our associates to make decisions for themselves. To not having to lean on a GSM, to have your associates believe that they can do the things themselves, when it comes to giving outstanding service, and servicing that customer, making sure their needs are met.

Adam: I like to think that the employees in the store are my customers. And just like we like to make sure that our customers are having an outstanding shopping experience, I like to make sure that my employees that I work with are having an outstanding work experience, and are provided the same opportunities that I was provided as a sales associate by the management team. So, I work closely with my store manager and my management team to develop the associates, and you know, bring them further along the Macy's career path.

Mark: As a store manager - listening to everyone speak right here, I really feel as though my responsibility is to make sure that we are looking at the customer and looking at it globally, making sure that we are providing that outstanding shopping experience, making sure that when the customer walks into the store, that they see it clean. They see it neat. They see an easy shopping environment. They see not only loyal associates but engaged associates. Associates who have passion in what they do, and making sure that my managers are leading - leading that charge so that when a customer walks in, they can feel what I call the energy in the store. You know, that energy when you walk into a store and you go, "You know what? It just feels good to be here." And really as a store manager, I have to make sure when I wake up every single morning, no matter what mood, you know, we may be in, when I get to that store, we've got to be on. And we are on stage, and we are on stage for our employees and we are on stage for our customers. And I we always say, "Customers first." I believe also, "Associates first" as well, too, because if they are first, then guess who's going to come first automatically? Our customer, because they're going to feel like, "You know what? I'm part of a team that cares about me. And I'm part of a team that is trying to move forward to achieve the very best results that we possibly can achieve."